FAQ

❓ ULTIMATE – Frequently Asked Questions (FAQ)

Your mugs, your questions — answered clearly.

🛒 Orders

Question Answer
Do I need an account to place an order? No. Guest checkout is available. An account allows faster order tracking.
Can I cancel or change my order? Yes, if it has not yet shipped. Contact support immediately.
How do I know my order was successful? You will receive a confirmation email with order details.

💳 Payment

Question Answer
What payment methods are accepted? Major debit/credit cards and secure online payment gateways.
Is payment secure? Yes. All transactions are encrypted and PCI-compliant.

🚚 Shipping

Question Answer
What are shipping costs? Poland: Free, EU: 30 PLN (free over 149 PLN), International: 73 PLN (free over 149 PLN)
How long does delivery take? Poland: 2–5 days, EU: 5–10 days, International: 7–15 days
Will I get a tracking number? Yes, via email once your order ships.

🔄 Returns & Exchanges

Question Answer
How long do I have to return an item? 30 days from delivery.
Is return shipping free? Poland: Free, EU & International: See Return Policy; defective/incorrect items always free.
Can I exchange my item? Yes, exchanges are free within the 30-day window.

🥂 Products

Question Answer
Are mugs dishwasher or microwave safe? Most are safe. Check product details for specifics.
What if my item arrives damaged? Contact support immediately with photos. Replacement or refund provided.

🧾 Taxes & Customs

Question Answer
Are taxes included in the price? Yes, EU VAT included where applicable.
Do I need to pay customs fees? International shipments may incur customs/import duties — the customer is responsible.

🤝 Customer Support

Question Answer
How can I reach support? Email: support@ultimatems.shop, Phone: +48 724853431
How fast do you reply? Within 24 hours on business days.
What info should I provide? Always include your order number for faster assistance.

✨ Tip: Keep your order number and packaging handy for returns or exchanges — it makes everything faster.